Accessibility Commitment

Bass Installation is committed to providing an inclusive and accessible environment for people with disabilities. We are dedicated to identifying, preventing, and removing barriers to accessibility and ensuring equal access to our goods, services, facilities, and employment opportunities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Our Commitment

Bass Installation is committed to treating all individuals with dignity and respect, in a way that takes their disability into account. We strive to meet the requirements of the Accessibility for Ontarians with Disabilities Act and the Integrated Accessibility Standards, including standards related to information and communications, employment, customer service, and the design of public spaces.

Accessible Information and Communication

Bass Installation provides information in accessible formats and communication supports upon request. We will work with individuals to determine suitable formats or supports that meet their accessibility needs. If information cannot be converted into an accessible format, we will explain why and provide the information in an alternate way where possible. This includes emergency procedures and safety information.

Accessible Employment Practices

Bass Installation welcomes and encourages applications from people with disabilities. We are committed to providing accommodation during all stages of the recruitment, hiring, and employment process. Employees may request accommodation at any time, and we will work with them to provide appropriate supports related to job performance, career development, workplace information, emergency response, and return-to-work processes.

Accessible Customer Service

Bass Installation is committed to providing goods and services in a manner that respects the dignity and independence of people with disabilities. Services will be provided in an integrated manner whenever possible, and alternative methods will be offered where required. We communicate with individuals in ways that take their accessibility needs into account.

Accessible Information and Communication

Bass Installation provides information in accessible formats and communication supports upon request. We will work with individuals to determine suitable formats or supports that meet their accessibility needs. If information cannot be converted into an accessible format, we will explain why and provide the information in an alternate way where possible. This includes emergency procedures and safety information.

Accessible Employment Practices

Bass Installation welcomes and encourages applications from people with disabilities. We are committed to providing accommodation during all stages of the recruitment, hiring, and employment process. Employees may request accommodation at any time, and we will work with them to provide appropriate supports related to job performance, career development, workplace information, emergency response, and return-to-work processes.

Accessible Customer Service

Bass Installation is committed to providing goods and services in a manner that respects the dignity and independence of people with disabilities. Services will be provided in an integrated manner whenever possible, and alternative methods will be offered where required. We communicate with individuals in ways that take their accessibility needs into account. If there is a temporary disruption to services or facilities, we will provide notice using accessible formats and appropriate communication channels. Notices will include the reason for the disruption, the expected duration, and any available alternatives.

Feedback and Complaints

Bass Installation welcomes feedback on how we provide accessible goods and services. Feedback may be provided in person, by phone, by email, or through another method that accommodates the individual’s needs. When feedback or a complaint is received, we will respond and advise what actions will be taken to address the matter.

Design of Public Spaces

When Bass Installation builds or redevelops public spaces, we do so in accordance with the Design of Public Spaces Standard under the Accessibility for Ontarians with Disabilities Act. We also maintain these spaces to meet accessibility requirements.

Training

Bass Installation provides accessibility training to employees and management on the requirements of the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code as they relate to people with disabilities. Training is provided during onboarding and as required thereafter.

Accessibility Plan

Bass Installation maintains a multi-year accessibility plan that outlines the steps we are taking to improve accessibility and meet our legislative obligations. This plan is reviewed and updated at least every five years.

Contact Us

If you have questions, require information in an accessible format, or would like to provide feedback regarding accessibility, please contact us using the information provided on our website.